Staples

Andrea Rush 6 months ago

Sharing in detail for coaching opportunity: Arrived at 3:20 for a 3:50 appointment, nobody else ahead of was us present. Went to the TSA area where the TSA-qualifed employee was located to complete the TSA process. I let her know I was there and her response was curt/short and exasperated. We asked about the special being run to sign up a second person for 15$ off and she responded that she couldn't do any walk-ins and she couldn't start until the time of the appointment, 30 minutes from then (even without anyone present). We said ok, walked around the store for about 6 minutes and then waited the distance of 16 human feet from the check in area. At 3:42, a person came in to be served. The employee completed her and was done at 4:04. We waited until she was done and then approached again to be done. The employee took her clipboard and went into the back without acknowledging my presence. She returned approximately 45 seconds later and informed us that she would not be able to complete the process and that "she didn't know where we went" despite being clearly, closely visible in the same place we had waited from 3:30 on. We said that was not acceptable and that she knew well we had been waiting. She walked away and we followed and asked an employee at the front to see the manager. She told the employee at the front that she needed to speak to "Tim" before us. I told the employee that the TSA qualified person's behavior was unprofessional and unacceptable, that else had an appointment and needed to complete the application today, after driving thirty minutes to do so. The TSA employee and manager "Tim" had a discussion in one of the isles and the TSA employee returned to the clear booth and asked for my ID and method of payment. My husband spoke with the manager while the TSA employee and I completed the process of application. My husband told Tim this was unprofessional and unacceptable behavior and that it was not an isolated incident, directing him to the one star Google reviews seen here. I'm writing this with the hopes of salvaging something positive from the experience. As Tim pointed out, customer service is a "hard job." Indeed it is and this is no excuse for bad behavior. When that happens, the fastest way to correction is accountability and course correction. If TSA woman finds engagement with customers difficult, perhaps education and accountability will help. Based on extensive experience as an ICU healthcare professional. I spoke clearly, calmly and directly addressing both requests and concerns throughout. I get that people can be difficult and I work hard to be kind to people in service fields. That said, this employee's behavior was seriously concerning and I hope that this situation will be used for leverage correction. More than anything, I hope she finds courage to lean into her story and address the underlying issues causing this behavior, for her sake first and then for the customers. Postlogue: contrary to our experience, the CLEAR website says that the second family member can apply at the same time the first applicant is taking care of. This was not our experience. My husband contacted CLEAR and was informed that the staples employee should have taken the walk-in and that unfortunately we could not access the $15 discount now. So disappointed. 😞 Post-postlogue: Thank you for your prompt response. The only place with available appointments in time for my husband's travel is this store. He is returning tomorrow. We trust our experience will not be the same.

STOP HACKING 11 months ago

This location didn't lack the kind of products that you're looking for. But unfortunately when it comes to customer service it didn't pan out and I was forced to have unanswered questions about many products that I was considering buying. Perhaps each person was very busy and they didn't have the time to meet with me personally but it is something that needs to be addressed if customer service is the driving force for better sales. Despite the negative information that I've given however there is plenty of products that I found for you to decide whether you like it or not.

Revolution Chiropractic 5 months ago

We consistently use Staples for our printing needs and Monica is top notch! She is REALLY good at what she does and always makes sure we get what we want and need! We've been very impressed with her commitment to making sure the customers are happy with the final products.

Jasmine Alexandria a month ago

All employees are rude, don’t want to help! All have nasty attitudes. Deserves zero stars!!!

Julian Mislang 3 weeks ago

first time last week cut me off everytime id want to ask a question, seemed very uninterested to talk to me, rude. most staff. came here last week and were rude and I STILL decided to place an order here since we all have days i dont know but experience was the same. 5:59 all i needed was to pick up,, called in advance staff told me i should be okay and they still seemed very bothered that i showed up a min before they closed but took 2 seconds and people were still inside gerting helped, no thank you no nothing just rusuhing me, only nice person was this girl at copy and print station. rest were rude.