Staples

Cassandra Leyanna a month ago

During a busy rush, Larry, the General Manager, stepped in with a smile and a very hands-on approach with both the team and customers, helping relieve pressure in the printing department. Keyonta went above and beyond by guiding me through the process, helping me align everything correctly, and sharing tips that will save me a 30-mile drive in the future by showing me how to complete orders online and giving me options I didn’t know were available. Sebastian also gave helpful guidance last week that helped me come back better prepared today. What stood out most was the teamwork. Even while busy, the staff supported one another and made sure customers were taken care of. “Serving beyond yourself” is a phrase I value, and this team truly embodied it.

Shahabeddin Mohin a year ago

The store is well-organized, making it easy to find what you’re looking for without wasting time. The staff at the checkout is very responsive and fast, which makes the whole experience smooth and efficient. Great service, clean layout, and helpful employees—everything you’d want in a Staples visit!

D. V. 5 months ago

I don’t usually leave reviews like this, but after three to four consistently negative experiences over the past few months, I feel it’s necessary. I am a small business owner in Dallas, and this Staples location is the closest one to my studio, which means I’ve been a frequent customer. Unfortunately, I will be taking my business elsewhere moving forward. Customer service here has been extremely disappointing, specifically with one employee named Louren. On multiple visits, she has failed to acknowledge customers, does not greet or communicate, and has an openly negative attitude. Receipts are placed or slammed on the counter without a word, eye-rolling is common, and basic courtesy seems nonexistent. Yesterday’s experience was the final straw. I waited patiently in line to return an Amazon item with my husband. I observed her being friendly and chatty with the group ahead of us, then completely disengaged with the next customer, and then again with us. She did not greet us at all. I initiated the interaction, explained I had a return, and placed the items on the counter. The return consisted of two metal shelves that were heavy and slightly stuck together. My husband politely mentioned that there were two shelves, ( he wanted to help her so that as she pulled them towards her from the counter they wouldn’t fall on her since they were heavy ) at which point she rolled her eyes and gave him a very rude look. She then struggled to handle the return, couldn’t manage her tape gun, walked away without saying anything, and returned with another employee who ultimately took over. During this time, she stood behind him making faces instead of assisting or communicating. I’ve been working since I was 16 ( 27 years of work experience) and started my career in retail. I’ve worked in customer-facing roles ranging from retail , clothing stores to hospitality to healthcare. I understand firsthand how demanding customer service can be—but basic professionalism, communication, and courtesy are not optional. I understand that everyone has bad days, but those frustrations should be left at the door when clocking in. Customers should not bear the weight of an employee’s bad day — especially when this behavior has occurred repeatedly. A simple hello goes a long way. A little respect goes a long way. Unfortunately, that standard is not being met here. Perhaps this employee would be better suited for a behind-the-scenes role where customer interaction is limited, as her demeanor consistently creates an uncomfortable experience for customers. In addition to this review, I plan to share this feedback directly with corporate.

Irais Gallegos 8 months ago

Whoever the man on October 16th around 11 am was assisting the printing area should not be working a customer service job if you’re not willing to help people, very rude couldn’t even assist a customer who was in front of me who spoke Spanish and when I needed assistance printing a large file his attitude was very dry as if he was not there to do that very job, was my first and last time attending this staples location, this man needs to go work a warehouse job where no customers are to be assisted, HORRIBLE EXPERIENCE so agrevated I am sitting outside as I write this review

Deanna Tucker 7 months ago

Tamea gets 5 stars! She went above and beyond to help us navigate confusing pricing with various models of chairs on the store floor. She spared no effort in ensuring we got the best deal on the best products. We are very appreciative of her work and would definitely shop at this store again. The store gets 4.5 stars as the chairs should have been labeled with the correct product information and price. The follow up service we received was also top notch!