Staples

Jasmine S 4 months ago

Absolutely the worst customer service experience I’ve ever had. I came into this Staples location to pick up a UPS package that was confirmed delivered. My email clearly stated the package had been dropped off with Maria, yet when I showed it to her she responded with attitude saying, “That means literally nothing to me.” Both Maria and Derrick were extremely rude from the start. Maria was speaking to me in an aggressive tone and practically yelling while insisting UPS could be lying about the delivery. Meanwhile, my package, a baby seat, was sitting on the counter the entire time before I even walked in the door. When I explained that I’m almost 9 months pregnant and couldn’t continue being spoken to that way, Derrick suddenly yelled “CHILDREN! CHILDREN!” at me, which was incredibly disrespectful and completely uncalled for. I am not a child and customers should not be treated like that. Jacob, the “manager” came over and instead of apologizing for his staff’s behavior, he repeated the same claim that UPS could be lying, even though the package was there the entire time. Not a single apology from anyone once they realized the mistake. The whole situation could have been avoided if someone had simply taken five seconds to look for the package instead of immediately being rude and dismissive. I will never return to this Staples location and strongly recommend management retrain their staff on basic professionalism and customer service.

N B 4 months ago

MANAGERS, train your staff! print center employee was very avoidant and getting information was like pulling teeth. if you go to this location, know exactly what you need and call ahead to ensure they have it. she ultimately told me all they can do at this location is print on regular A4 paper of varying thicknesses, or they send projects out. she told me confidently this was the case at all staples (untrue). she had no idea how to help with anything i asked about including ensuring my print came out the dimensions i needed. she suggested i do math and did not provide any help on what math needed to be done. my file was made in adobe and was the size i needed it printed. i asked if same day was possible and she told me "no, it's sunday" as i stood next to a 7' tall poster that said same day printing available. the entire time she came off extremely annoyed indifferent and incompetent, and was alone working a big line of people most of which she was unable to help. i went to a location 10 miles away and the print employee was extremely helpful, pleasant and got me a print within 5 minutes with zero confusion and a smile on their face. please train your staff in this location! this is a managerial issue not a staff issue.

Bella Acosta 4 months ago

The gentleman named Bailey was amazing! He helped us pick up the chairs we ordered and loaded them into our truck. We then had to get one more chair and he kindly helped me and then loaded that into my truck. Very polite and used thank you and mam. He was a joy. Thank you Baylie for helping us have comfy chairs at work. - Bella @ the city

Mary Flores a month ago

The store has a solid selection of office supplies and the staff is generally helpful when you need assistance. I did notice that the checkout line can get a bit long at times, which can be frustrating if you're in a hurry. Overall, it’s a reliable spot for getting what you need.

Kimberly Hill a month ago

Fantastic experience at this store! The staff was incredibly helpful and friendly, making my trip enjoyable. The selection of office supplies was impressive, and I found everything I needed without any hassle.