Staples Print & Marketing Services

Jeff Graham 3 months ago

I wish they had half star ratings then I can give them half of a star. This is an Amazon drop off point. First off, I don't do a lot of Amazon returns but when I do I prefer to go once and do all of my returns at one time. I will also step aside and let anyone waiting in line behind me go ahead and I will return to the end of the line if I see I'm holding people up. The staff here however are less than accommodating to people that have Amazon returns: more like downright HOSTILE. They have lied to me in the past about what Staples' policy is regarding Amazon returns; forcing me to go to other Staples locations to complete my returns. Contrary to this store's claims, the staff at both the Kearny Mesa and the Point Loma locations, informed me, that Staples does not have any Amazon return limits. The staff including the managers at this location claim that Staples does not allow more than 10 pieces per day for Amazon returns. That's counting the quantity of items, not the number of orders. If an item has two parts, that counts as two pieces. At one point they told me that because I had a large item, I could not return anything else because my item alone filled up one of their return boxes. On another occasion they closed the Amazon return counter about an hour and a half before closing time claiming they were understaffed. They used to issue a paper copy of the return receipt, but now they will not and will only allow you to take a screenshot of their handheld return devices screen. But, walk across the store and do a UPS return shipment and they will give you a printed receipt. How funny! Next time you visit, look around, the staff have nothing else to do except when they have to deal with people that have Amazon returns. This is the closest Staples store near me. I have to drive much further to the other locations. Every time I go here I dread having to do a return, but I won't be deterred by there intentional tactics to dissuade Amazon return customers. I have contacted Amazon in the past, so have others, but the situation at this store hasn't changed. Maybe this review will have an impact.

Michael Young a month ago

I love shopping here! The staff is super helpful and always ready to assist with anything I need. Plus, they have a great selection of office supplies at fantastic prices!

Brandon Klein 5 months ago

Needed to print some wedding invites, and the staff was super helpful and nice. They had more options in person when we talked with them. And they suggested some different kinds of paper and orientations to best fit what we wanted. The pricing was also much better than online print shops like vistaprint or Zola.

Terry Tyler 4 years ago

Very friendly and helpful staff. I was greeted immediately from everyone. They didn't have the L-shaped desk I was looking for but had lots of office chairs to choose from and other desks. I will go.back to get a chair as soon as I get my desk. Great experience otherwise.

Gary Tran a year ago

I have ordered business cards on Staples website and picked up at this location twice now and both times I have encountered great customer service from Avery. She has a bubbly personality and seems to genuinely like her job and assisting customers with any print job that they need help with.