Staples

Laila Marz 4 weeks ago

As an active-duty Sailor in the U.S. Navy, I work in a fast-paced administrative and leadership role where organization, efficiency, and reliability are critical. Staples has consistently been my go-to resource for everything I need to keep my workspace running smoothly and effectively. Whether it’s office supplies, printing services, organizational tools, or last-minute items needed to support my team, Staples always has exactly what I’m looking for. The stores are well-stocked, easy to navigate, and the staff is consistently professional, knowledgeable, and eager to help. In my line of work, small details matter and having access to dependable products and excellent customer service makes a significant difference. Staples helps me stay organized, prepared, and mission-focused, allowing me to spend less time worrying about supplies and more time supporting my Sailors and accomplishing the mission. I truly appreciate the quality, convenience, and exceptional customer service Staples provides. That’s why I confidently give Staples a 10 out of 10 and highly recommend them to anyone looking for a reliable partner for their office, business, or personal needs.

Kenneth Lee 2 months ago

The store has a decent selection of office supplies and the staff are generally helpful. I was able to find what I needed quickly, but I did notice the checkout lines were a bit long during my visit. Overall, a solid option for office supplies, just plan for a little wait.

Gina Falletta 2 months ago

I have been using Luis at Staples Sports Arena in San Diego for years now and it is always impeccable service. He and his team make sure we are taken care of and always in a timely manner. I have referred MANY people to use that store for printing. Outstanding customer service by ALL and they make every project run seamlessly! THANK YOU LUIS & TEAM!

Kirsten A. 7 months ago

I wanted to share feedback about an upsetting experience I had today with a Staples associate named Melody, who was handling Amazon returns. From the beginning of our interaction, Melody appeared visibly irritated and was extremely rude. When I was pulling up my QR codes—something I had prepared in advance but accidentally tapped the wrong screenshot—it took me only a few seconds to find the correct one. Even so, she acted annoyed and impatient. At one point, I believed a QR code hadn’t been scanned, and when I asked, she responded in a very rude tone insisting she already had. At the end of my returns, she angrily threw my box of shoes into the large returns bin. My husband, who was standing with me, even commented on how unnecessary that was. I told her I hoped she had a better day, and she snapped back, “Yeah, I hope you do too,” in a hostile tone. When I asked for my receipt, she dismissed me and told me to go to another register. As I moved to the front to get my receipt, I saw her talking about me to another customer, shaking her head, and glaring back at me. Another associate, Karen, helped me retrieve my receipt because some items were missing. While I was with Karen, Melody looked over and made a face at me from across the counter. I said, “Are you seriously making faces at me?” and she replied, “No, I’m way more mature than that,” while continuing to mumble under her breath. After leaving, I looked at the Google reviews for this location, and I noticed at least three separate negative reviews within the past year describing similar rude behavior from Melody. Seeing those comments made my experience even less surprising, and honestly more concerning that the pattern appears ongoing. This entire interaction was unprofessional, uncomfortable, and unacceptable. No matter what kind of day someone is having, this is not how customers should be treated. I’m a loyal Staples customer, and I have never experienced anything like this. I hope this feedback is taken seriously, as this kind of behavior reflects poorly on the store.

Gillaine Vinh 2 months ago

Luis Z at the print center offered the most superb customer service experience I’ve had in a very long time. He really cared about us and was curious to understand more about what we were doing. It was so genuine. He deserves a raise!