Staples

Debra B 2 months ago

Can you give a zero and have it register in the reviews? Oh my…this is a terrible experience. No staff to help as you aimlessly look for help. Printer ink, Amazon drop off, label print off… between the “managers“ one told me to do this. The other said that a printed off the label they won’t handle it. You have to go buy tape ($15) to affix the Staples label that you just paid $1.35 for a the printme station… clearly they don’t want to deal with Amazon drop offs, which is fine. Staples corporate does and is pulling people in but the individual managers don’t want to deal with it. It’s ridiculous. Don’t ever go here. It’s the worst.

Karine M. 5 months ago

I wanted to share some great feedback about my visit to the Staples today 😊. Anaiz provided exceptional service - she was friendly, efficient, and really went out of her way to help me with my self-printing issue. She helped me get my prints done quickly and was a breath of fresh air compared to some previous experiences I've had with other staff members. I'd love if her positivity and customer service skills could be an inspiration to the rest of the team. She's definitely a rockstar! 😊 Thanks for having such a great team member like Anaiz.

Andres Mauricio Cardenas Tobon 2 months ago

Terrible experience with the Print service, with three staff members present, no busy moment, and no service attitude. To print a sample photo on letter-sized paper, ETA was one hour. He suggested using a self-print service. I tried it, but printing in landscape mode with no editing options resulted in terrible outcomes.

Guido Karp 4 months ago

Today is one of the days where I thought „this is probably why the dinosaurs got extinct - they just got too big“. And the bigger Staples gets the more they want to automate. Yesterday, during dinner they dared to call me with an automated message that my print job was ready. I thought a text message or an email would have done nicely, but I did not think they would actively disturb me in doing what I was doing. I went - and they could not find anything and asked me to come back today. Today, after 15 mins a lady with a mask who I could not understand tried to find it - and she did. All in all I spent an hour on what I thought would take me a minute. Quality OK, service meh. Ambiance meh. I doubt I would go again. Their system has lost me already. I was signed up with my phone number - a number that I have since 30 years.

Midia Marekhashvili 5 months ago

I visited the Staples store 10 min ago to return an Amazon purchase, and I had a disappointing experience with one of the staff members. The Spanish-speaking employee who assisted me made a sarcastic remark to her colleague about my return. Little did she know, I understood Spanish. I responded that I was returning items that arrived in damaged condition—specifically, Christmas ornaments, half of which were defective and broken. I felt very offended by her comments and the overall attitude. I sincerely hope that the management of this store reads my review and provides training to their staff on how to behave and what constitutes good customer service. I will not be returning to this location and will advise my friends to do the same.