Staples

Jay West 2 weeks ago

Debra in the copy & Print department makes coming to Staples in San Ramon such a wonderful experience. She is extremely knowledgeable and professional and that makes a big difference for customers who don’t always know or understand the process! In a world where good service is becoming harder and harder to find it’s nice to have a reliable relationship and a good Human experience every time!

Jen V a month ago

I had an extremely frustrating experience involving a purchased printer cartridge left behind at this Staples location on May 7th. Calling the store directly was my very first step after arriving home and realizing the cartridge was missing. I spoke with Store Manager Jason twice the day after my visit. He stated inventory was all in order and that nothing had been left behind on the counter. I pleaded with him to review the surveillance footage, but this was not done and thus the matter was not resolved and no meaningful assistance was provided at that time. After a call to Customer Service, escalation to the Office of the President and multiple calls over two weeks, I still received little more than generic responses and no indication that a real investigation had been conducted. Ironically, the issue was finally resolved only after I contacted the store again yesterday in the hope of speaking with another manager and was fortunate enough to reach Assistant Manager Brian W. He immediately reviewed the surveillance footage while on the phone with me and confirmed that the cartridge had indeed been left sitting on the counter after my transaction, unnoticed by the cashier after she became distracted by another employee. I visited the store yesterday, and was given a replacement cartridge by Brian. I do very much appreciate Brian’s professionalism and prompt assistance in locating and returning the item. However, the broader customer service and escalation process was deeply disappointing and unnecessarily stressful for what should have been a straightforward matter to investigate. And I remain concerned that I was previously informed by Store Manager Jason that inventory was in order and that nothing had been left behind on the counter, whereas Assistant Manager Brian W. was later able to review the surveillance footage immediately and confirm that the cartridge had in fact remained on the counter after my transaction. I would appreciate understanding how these conflicting conclusions arose. I hope district leadership reviews how this matter was handled, because a simple surveillance review could have resolved the issue weeks earlier.

Nicole Garcia Yerena 2 months ago

I originally had an appointment at 2pm, but my work schedule changed. I came into two hours earlier. Sam was backup cashiering, but alerted me that she would be right with me. I did not wait , but more than a couple of minutes. She was very patient, very thorough, soft spoken and gave excellent customer service. She walked me through step by step as she explained what the process entailed. As someone in retail management, I like to share the wins and this was an winning experience for me.Thank you again Sam for everything!

Margaret Lee a month ago

I had a fantastic experience here! The staff was super helpful and friendly, making it easy to find everything I needed. The selection of office supplies and printing services is impressive, and I walked out feeling satisfied with my purchases.

David R a month ago

Consistently understaffed. Lots of delays, very difficult to work with. And most recently couldn't even laminate a simple piece of paper at all until the following day because too many so-called priority orders and only one person working. They had time to throw away the trash but not time to run a piece of paper through a laminator for a half minute. Really ridiculous